Refund Policy

Last updated on 26 November 2024

Refund for Service Withdrawal or Trip Cancellation

To qualify for a full refund, you must meet these criteria:

• The eSIM must be bought directly from the Destination Sim website.
• The eSIM should not have been activated.
• If the eSIM has been activated or used, we will review your case to offer an appropriate resolution at our discretion.
• The purchase date must be within the past 6 months.

Refund for Incompatible or Locked Device

To be eligible for a refund, please ensure that you:

• Haven't scanned the QR code.
• Haven't used any data from the plan.
• Purchased the eSIM within the last 6 months.
• Provide a screenshot and the necessary information to verify the incompatibility or lock.

Refund for Connection Issues

Before requesting a refund:

• Please reach out to our Customer Support Team at help@destinationsim.com or through our Live Chat to report any connection issues.
• We may not be able to process a refund if you contact us after your trip.
• In other cases, a partial or full refund (with a $3.00 USD administrative fee) may be issued depending on the data used.