Quick start guide

Written by Destination Sim
Updated 24 August 2024

Use our iOS app

Manage your eSIMs, buy plans, and get support on the go with the Destination Sim app for iPhone and iPad.

Quick start guide

Once you've purchased your e-SIM, you will receive an email within approximately 10 minutes with setup instructions for both iPhone and Android.

Quick start guide

Setup Steps - iPhone

To complete activation you will need an internet connection. It's best to do this before leaving for your trip.

Go to Settings on your iPhone.

Screenshot of iPhone Settings app highlighting the 'Settings' option.

Then select "Mobile Service"

Screenshot showing the 'Mobile Service' option in iPhone Settings.

Then select "Add eSIM"

Screenshot of the 'Add eSIM' option on the iPhone's Mobile Service page.

You will then see the option to "Use QR Code"

Screenshot displaying the 'Use QR Code' option for adding an eSIM.

After you select this option, scan the QR Code located in the email, you received after making your purchase.

Screenshot showing the QR code scanning option after selecting 'Use QR Code.'

Then to activate your new eSim select "Continue"

Screenshot of the 'Continue' button after scanning the QR code for eSIM activation.

This may take a moment or two.

Screenshot indicating the loading process for eSIM activation.

Then select "Done"

Screenshot of the 'Done' button after eSIM activation is complete.

Here you can set a label for your eSim.

Screenshot showing the option to set a label for your eSIM.

Select Secondary and set it to "Travel". Select done.

Screenshot showing the option to set the eSIM label to 'Travel' and select 'Done.'

Then set your default line to Primary, and select continue.

Screenshot of the option to set your default line to Primary and continue.

Set your iMessage and FaceTime to Primary, and select continue.

Screenshot showing the option to set iMessage and FaceTime to Primary and continue.

For your mobile data, set this to Primary and then select Done.

Screenshot showing the option to set mobile data to Primary and select 'Done.'

Turn off roaming

To avoid unexpected roaming charges on your normal plan. Ensure you turn off Data Roaming.
It's best to do this just before your flight leaves for your destination.

On your iPhone go to Settings.

Screenshot of the iPhone Settings app highlighting the 'Settings' option.

Then select Mobile Service, locate and select your normal primary SIM.

Screenshot showing the 'Mobile Service' option in iPhone Settings with the primary SIM selected.

Then select Data Roaming and turn it OFF.

Screenshot showing the 'Data Roaming' option being turned OFF in iPhone Settings.

Turn on Destination Sim Travel Data eSIM

Turn data on when you land at your destination.

On your iPhone go to Settings.

Select Mobile Service, locate your Travel e-SIM, and ensure the Data Roaming setting is switched to on.

Screenshot showing the 'Mobile Service' option with the Travel e-SIM selected and Data Roaming set to on.

Ensure the Data Roaming setting is switched to on.

Screenshot of the Data Roaming option with the toggle switched on for the Travel eSIM.

Troubleshooting step - Data not working?

Ensure the correct eSIM is selected for data usage.

On your iPhone go to Settings.

Select 'Mobile Service'

Screenshot showing the 'Mobile Service' option in settings on iPhone.

Select 'Mobile Data

Screenshot of the 'Mobile Data' option in iPhone settings.

Ensure the Destination Sim data eSIM is selected for data usage.

Screenshot showing the 'Mobile Data' settings with the Destination Sim eSIM selected for data usage.

Related Guide

Need help turning your eSIM on and off? Check out our complete guide for iPhone users.

Read Complete Guide